Contact Cambridge City Water Restoration

What should you do first when water gets into your house in Cambridge City?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If water is coming in from outside after heavy rain near the Whitewater River, move valuables to a higher floor and stay out of moving water.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Cambridge City Water Restoration?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• Whether it's clean water from a supply line or water that came up from a drain.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Cambridge City went up in the 1940s to 1950s, and the age points the crew toward likely trouble spots.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Cambridge City homes help the crew plan?

A lot of Cambridge City was built in the 1940s to 1950s, when galvanized steel and early copper were common for supply lines. Typical houses here are two story homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

Calls from these Cambridge City neighborhoods come to the same number:

• Cambridge City Historic District / West Main Street Corridor · most with basements
• Parkway Drive / East Side Residential Area · homes from the 1940s to 1970s, most with basements
• East Delaware Street / Western Wayne School Area · basements are common
• Indiana Gateway Industrial Park / South I-70 Corridor
• Church Street / West Side Residential Area · basements are common

If you're just outside Cambridge City, in Hagerstown, Centerville, Connersville, New Castle and Spiceland, this is still the number to call. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Cambridge City?